Please note, I don’t work for the NDIA/NDIS since 1 Feb 2025. I can’t give official advice nor ‘fix’ things in individual cases (and rarely could without other’s help in the NDIA). For that go to the NDIS – www.ndis.gov.au and for participants, contact your Local Area Coordinator or myNDIS contact – and for providers – use the myNDIS portal to ask a question or email provider.support@ndis.gov.au .